Shipping & Return Policy

We sincerely hope that you love your purchase from Thistle and Poppy. Below you will find our policies and information on receiving or returning your order.

Shipping

Domestic Shipping

We offer free standard shipping on orders of $200 or more within the contiguous United States. Some exclusions apply, including Mustard Made lockers. Order totals must be $200 or more after discounts and promo codes.

  • Orders typically process within 48 hours. Please allow up to 5 business days during busy periods.

  • Once shipped, delivery usually takes 3 to 7 business days.

  • Orders are shipped Monday through Friday, excluding holidays.

  • You will receive a shipping confirmation email with tracking once your order ships.

Holiday and promotion periods may result in longer processing times.

Delivery & Carrier Responsibility 

Once your order has shipped and tracking has been provided, the package is in the care of the carrier. Thistle & Poppy is not responsible for lost, stolen, or misdelivered packages once they are marked as delivered by the carrier.

If your tracking shows delivered but you have not received your package, please contact the carrier directly to open an investigation. They are able to access GPS delivery confirmation and provide additional details.

We recommend checking around your property and with neighbors in case the package was left in an unexpected location.

International Shipping

We are not offering international shipping at this time. We hope to add this option again in the future.

Returns & Exchanges

We hope you love what you choose from Thistle & Poppy. As a small independent shop, returns have a very real impact on our business, particularly with clothing and higher-value purchases. We ask that you shop thoughtfully and, when possible, reach out with sizing or product questions before ordering if you anticipate that an item may need to be returned.

We’re always happy to help you choose the right size, compare measurements, or answer questions before purchase.

Return Window

  • In-store purchases may be returned within 14 days of purchase.
  • Online purchases may be returned within 7 days of delivery.
  • All returned items must be unused, unworn, unwashed, free of fragrance, and in their original condition with all original tags attached.
  • A receipt or proof of purchase is required.

We reserve the right to decline returns that show signs of wear, laundering, alteration, fragrance, damage, or use.

To begin an online return, please email hello@shopthistleandpoppy.com before sending your item back.

Restocking Fee

A 10% restocking fee applies to returned apparel priced at $100 or more.

This fee helps offset the costs associated with processing returns, payment fees, handling, and the time that merchandise is unavailable for sale.

The restocking fee does not apply to items that arrive damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will confirm whether it has been approved.

Approved returns will be refunded to the original method of payment, less any applicable restocking fee.

Original shipping charges are nonrefundable. Refund timing may vary depending on your bank or card issuer.

Return Shipping

Customers are responsible for return shipping costs.

All mailed returns must be sent with tracking. Please email us the tracking number once your return has shipped. We cannot issue refunds for return packages that do not arrive or cannot be verified through tracking.

Exchanges

Need another size or color? Please contact us at hello@shopthistleandpoppy.com before sending anything back. We’ll confirm availability and help arrange the exchange.

Final Sale

The following items are final sale and are not eligible for return or exchange:

  • Sale items
  • Seasonal and holiday items
  • Apothecary and body care
  • Perishable items
  • Swimwear and intimates
  • Vintage and secondhand items
  • Any item specifically marked final sale

Damaged or Incorrect Items

Please inspect your order when it arrives. If you received an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and we’ll make it right.

A Note from Us

Thistle & Poppy is an independent neighborhood shop, and every order genuinely matters to us.

Returns -- especially of clothing and higher-value pieces -- come with costs that are much easier for large retailers to absorb than they are for a small business. 

We completely understand that something occasionally just doesn’t work out. We simply ask that you purchase thoughtfully and reach out before ordering when you’re unsure about sizing, fit, or an item.

Thank you for shopping with care and for supporting an independent small business.