Shipping & Returns

Shipping

Domestic Shipping (USA):
 
We offer free standard shipping on domestic orders of $100 or more within the contiguous United States. Orders must total $100 or more after discounts and promo codes are applied to qualify for free shipping.
 
Orders will be processed within 24 - 48 hours. Please allow 3-5 days from ship date for delivery.
 
Orders are shipped during business hours, Monday through Friday, excluding holidays. Special events and promotions may result in longer processing times. You will receive an email notification as soon as your package is on the way.
 
International Shipping:

The customer is responsible for ALL duties and taxes incurred during shipment, which may be required by the courier to release the package. These totals are levied by shipment location's government and are not affiliated or charged by thistleandpoppy.com. We are unable to mark merchandise as "gift" or "no commercial value". Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.
 
Customers will be sent an email that includes all shipping information once item is shipped. Please allow up to 3 weeks from ship date for delivery.
 
All international orders are considered final sale and are not eligible for return or exchange.

Returns & Exchange

We do our best to note all issues or imperfections in the descriptions of our items, but sometimes we may miss something. If you are unsatisfied with your purchase, please review our return policy:

  • Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must have original tags and be in the same condition that you received it.
  • To complete your return, we require a receipt or proof of purchase.
  • Please contact us at hello@shopthistleandpoppy.com if you would like to start a return.

 Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items

  • Only regular priced items may be refunded. There are no refunds on Sale items -- the sale is final.

Exchanges

  • Purchased the wrong size? Need a different color? Please review our return policy and then send us an email: hello@shopthistleandpoppy.com to let us know it’s coming. We will review your item and process your exchange. 

Shipping

  • To return your product, please contact us for instructions on where to send your package.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please request tracking on your return — if an item gets lost in the mail we can only accept a refund on a missing package if the tracking is marked as delivered. 

Damages and Issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Thank you for shopping with us!